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Sales Operations CRM Automation B2B SaaS
Sales Operations Architect

7.8× revenue growth — sales cycle cut from 36 to 9 days

Company
Fraktal
Role
Sales Operations Architect
Industry
B2B SaaS
7.8×
Revenue growth
in first month
36 9
Days in sales cycle
75% reduction
95%
Qualification &
scheduling automated
70%
Reduction in
stalled stage time

Fraktal's sales funnel was leaking qualified leads from paid traffic before anyone even reached out. The average sales cycle stretched to 36 days and 17 hours — with the critical bottleneck sitting in the Negotiation stage alone at over 16 days.

A small, overwhelmed sales team was doing everything manually: follow-ups, lead routing, scheduling, proposal creation. The result was duplicated leads slipping through the cracks, a "Parked" stage consuming nearly 10 days, and initial response times exceeding 9 days on paid leads that were cooling off in real time.

  • Wasted high-quality leads from paid traffic — response lag over 9 days
  • No organized CRM, no automation — everything manual
  • Duplicated leads and missed follow-ups across the funnel
  • Small team stretched thin on admin instead of selling
  • No visibility into where deals were stalling

I redesigned Fraktal's entire sales operation around four pillars: Diagnosis, Tools & Integrations, Process Optimization, and Funnel Dashboards.

Sales Ops Methodology — 4-step process
  • Comprehensive Diagnosis: Audited the CRM and identified the ICP based on historical close data — understanding who actually converts, not who enters the funnel
  • CRM Optimization: Integrated all lead capture sources into a single pipeline with clean, deduplicated records and automated stage transitions
  • Automation: Built automated WhatsApp follow-up sequences triggered by stage entry — maintaining human-feeling momentum without manual effort
  • Lead Enrichment: Added firmographic data to every lead for improved scoring and prioritization — the right leads get called first
  • Segmentation: Built segmented cold email lists by ICP type, enabling personalized outreach at scale

The impact was immediate. The average sales cycle dropped from 36 days to just 9 days and 1 hour — a 75% reduction. The "Parked" stage that previously consumed 10 days was cut to 2 days. The "Elaboration" (proposal drafting) stage went from 7 days to 5 days. The 16-day Negotiation bottleneck came down to 10 days.

Most importantly: 95% of qualification and scheduling became fully automated, freeing the sales team to focus on high-value conversations only.

Before — 36 days, 17 hrs
Sales cycle before: 36 days
After — 9 days, 1 hr
Sales cycle after: 9 days

The operational improvements translated directly into revenue. In the first month, revenue grew 7.8×. By the second month, — without adding reps or increasing ad spend.

Revenue growth: 7.8x to 9x
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